Shipping Policy
At TC Game Australia, we are committed to delivering your orders safely, securely, and as quickly as possible. This Shipping Policy explains how we process, ship, and deliver orders placed through tcgameaustralia.com.
1. Order Processing
Orders are processed Monday to Friday, excluding Australian public holidays.
- Orders placed before 2:00 PM (AEST) are typically processed the same business day.
- Orders placed after 2:00 PM, on weekends, or public holidays will be processed on the next business day.
All orders are subject to payment verification and stock availability.
2. Shipping Destinations
We currently ship to:
- Australia (Nationwide)
- New Zealand
- Selected International destinations
If your country is unavailable during checkout, please contact our customer support team for assistance.
3. Shipping Options
We offer the following delivery services:
- Standard Shipping
- Express Shipping
- Free Shipping on eligible orders
- Local Pickup (where available)
Available shipping methods will be displayed during checkout.
4. Free Shipping
We offer FREE Standard Shipping on eligible Australian orders over AUD $199.
Free shipping promotions may change without prior notice and may exclude oversized or special-order items.
5. Shipping Costs
Shipping costs are automatically calculated during checkout based on:
- Delivery location
- Product size and weight
- Shipping method selected
- Number of items ordered
The final shipping cost will be displayed before payment.
6. Delivery Time Estimates
Estimated delivery times:
| Destination | Standard | Express |
|---|---|---|
| Australia | 2–7 Business Days | 1–3 Business Days |
| New Zealand | 5–10 Business Days | 3–7 Business Days |
| International | 7–21 Business Days | 5–10 Business Days |
Delivery times are estimates only and are not guaranteed.
7. Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing your tracking number and courier details.
You can monitor your shipment using the tracking information provided.
8. Packaging
Every order is carefully packed using protective materials to help ensure your trading cards and collectibles arrive in excellent condition.
Fragile and high-value items may receive additional protective packaging.
9. Pre-Orders
Pre-order items will be shipped once stock becomes available.
If your order contains both pre-order and in-stock items, your order may be shipped together once all items are available, unless otherwise arranged.
Manufacturer release dates are estimates and may change without notice.
10. Delays
While we strive to dispatch orders promptly, delays may occur due to:
- High order volumes
- Courier network delays
- Extreme weather conditions
- Customs inspections
- Public holidays
- Events beyond our reasonable control
We appreciate your patience if delays occur.
11. Incorrect Shipping Information
Please ensure your shipping address is accurate before completing your order.
TC Game Australia is not responsible for delays or additional costs resulting from incorrect or incomplete shipping information provided by the customer.
12. Lost or Damaged Parcels
If your parcel is lost or arrives damaged, please contact us within 7 days of the expected delivery date.
We will work with the courier to investigate the issue and provide an appropriate resolution where applicable.
13. Signature on Delivery
Some high-value orders may require a signature upon delivery to ensure they are received securely.
14. International Orders
International customers are responsible for any customs duties, import taxes, or local fees imposed by their country’s authorities.
These charges are not included in the product or shipping price.
12. Contact Us
If you have any questions regarding shipping, delivery, or your order, please contact us through our Contact Us page.
Our Commitment
At TC Game Australia, we are committed to fast dispatch, secure packaging, reliable delivery, and excellent customer service. Every order is packed with care to ensure your trading cards and collectibles arrive safely and ready to enjoy.