Privacy Policy

Welcome to TC Game Australia. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit tcgameaustralia.com, create an account, or make a purchase from our online store.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information:

  • Personal Information: Name, Email address, phone number, shipping and billing address.
  • Order Information: products purchase, order history, transaction details. 
  • Payment Information: Processed securely by our payment providers, we do not store full credit card details.
  • Website Usage: IP address, brower type, pages visited, time spent on the site, referring URLs.
  • Communications: Informationyou provide when contacting us or subcribing to our newsletter.

2. How We Use Your Information

Your information is used to:

  • Process and deliver your orders
  • Verify payments
  • Provide customer support
  • Respond to enquiries
  • Send order confirmations and shipping updates
  • Improve our website and services
  • Prevent fraud and unauthorized transactions
  • Send marketing emails (only if you have subscribed)

3. Payment Security

We do not store your credit or debit card information.

Payments are securely processed by trusted third-party payment providers using industry-standard encryption.

4. Cookies

Our website uses cookies to:

  • Keep items in your shopping cart
  • Remember your preferences
  • Improve website performance
  • Analyse website traffic
  • Personalise your shopping experience

You can disable cookies through your browser settings, although some website features may not function correctly.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share your information only with trusted service providers who help us operate our business, including:

  • Payment processors
  • Shipping and courier companies
  • Website hosting providers
  • Email marketing platforms
  • Analytics providers

6. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.

While no online system can guarantee absolute security, we continuously work to maintain a secure shopping environment.

7. Marketing Communications

If you subscribe to our newsletter, we may send you:

  • New product announcements
  • Exclusive offers
  • Promotions
  • Restock notifications
  • Hobby news

You can unsubscribe at any time by clicking the “Unsubscribe” link in our emails.

8. Your Rights

You may request to:

  • Access your personal information
  • Correct inaccurate information
  • Update your account details
  • Delete your account (where legally permitted)
  • Unsubscribe from marketing communications

To make a request, please contact our customer support team.

9. Children's Privacy

Our website is not intended for children under the age of 13 without the supervision of a parent or legal guardian.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business or legal obligations.

Any updates will be published on this page with a revised effective date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us through our Contact Us page.

Your Privacy Matters

At TC Game Australia, protecting your personal information is one of our highest priorities. We are committed to providing a safe, secure, and transparent shopping experience for every customer.